Internal System of Education Quality Assurance and Improvement

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Internal System of Education Quality Assurance and Improvement at CNJO UW

Adopted on the basis of Resolution No. 14 of the Council of the Centre for Foreign Language Teaching of the University of Warsaw of June 12, 2025.

Legal conditions

1. Acts and regulations of the Ministry
  • Journal of Laws 2024 item 1571 – Notice of the Marshal of the Sejm of the Republic of Poland of September 11, 2024 – on the announcement of the uniform text of the Act – Law on Higher Education and Science.
  • Notice of the Minister of Education of November 23, 2023 item 2787 on the announcement of the uniform text of the regulation of the Minister of Science and Higher Education on studies.
  • Regulation of the Minister of Science and Higher Education of September 18, 2018 item 1787 on the criteria for program evaluation.
2. University-wide resolutions and orders of UW
  • Resolution No. 21 of the University Education Council of April 30, 2021 on amending Resolution No. 26 of the University Education Council of August 28, 2020 on guidelines concerning the procedure and standards of the evaluation of the education process conducted by students and doctoral candidates at UW.
  • Order No. 163 of the UW Rector of November 8, 2019 on the quality assurance system of education at UW.
  • Order No. 101 of the UW Rector of June 21, 2023 on amending Order No. 156 of the UW Rector of December 22, 2021 on the principles of organization of foreign language teaching and language proficiency certification at UW.
  • Order No. 156 of the UW Rector of December 22, 2021 on the principles of organization of foreign language teaching and language proficiency certification at UW.
3. Internal resolutions and orders of CNJO UW
  • Order No. 2 of the CNJO UW Director of September 9, 2025 on updating the Regulations of the Education Quality Assurance Team at CNJO UW.
  • Resolution No. 9 of the Council of the Centre for Foreign Language Teaching of the University of Warsaw of June 12, 2025 on the composition of the Education Quality Assurance Team at CNJO UW.
  • Resolution No. 5 of the SzJO UW Council of March 11, 2021 on the positive opinion of the SzJO Director’s motion to appoint the Education Quality Assurance Team at SzJO UW.

I. Principles of functioning of the internal quality assurance system

  1. The system of quality assurance and improvement of education in CNJO functions based on the principles listed in paragraph 6, section 2 of Order No. 163 of the UW Rector, in particular: point 2 – the principle of conscious undertaking of actions and their improvement.
  2. The internal system of quality assurance and improvement of education in CNJO, hereinafter referred to as the quality system, operates on the basis of a resolution of the CNJO Council.
  3. The main goal of the quality system is the conscious co-creation of high-quality education at UW and the conscious creation of a quality culture in all areas of activity of CNJO employees.
  4. The description of the quality system is developed by the CNJO management in cooperation with the Education Quality Assurance Team (ZZJK).
  5. The CNJO management is responsible for the proper functioning of the quality assurance system in CNJO UW.
  6. ZZJK in CNJO acts as a coordinator of work covered by the education quality assurance system.

II. Areas of operation of the internal quality assurance system

  1. Systematic monitoring and review of framework curricula for foreign language teaching and learning outcomes – at least once every 4 years.
  2. Ensuring the quality of the didactic process and its improvement.
  3. Motivating teachers for professional development and improving their workshop.
  4. Verification of learning outcomes and language proficiency.
  5. Motivating students to learn foreign languages and develop autonomy in learning.
  6. Review and supplementing of classroom equipment and library resources.
  7. Updating the didactic offer.
  8. Updating internal documentation concerning the teaching and learning process.
  9. Promotion of CNJO activities in the academic environment and among external stakeholders.

III. Procedures for implementation, monitoring, and verification

1. Reviews and updates
  • information on the CNJO website concerning framework curricula for each level of language proficiency.
  • learning outcomes for individual levels posted on the CNJO website.
  • rules and conditions for passing individual types of language classes posted on the CNJO website.
  • procedures for observing classes posted on the CNJO website.
2. Ensuring the quality of the didactic process and its improvement

Tools and procedures:

  • Open Competition for the positions of language teacher, assistant, and senior assistant.
  • Class observations conducted by ZZJK in CNJO, in accordance with accepted procedures.
  • Documentation by teachers of didactic, scientific, and organizational achievements (achievement sheet) and preparation of a workload sheet.
  • Student survey, conducted every semester (semester courses) or once a year (annual courses), in cooperation with the Education Quality Evaluation Laboratory.
  • Analysis of the results of student surveys.
  • Internal methodological training organized by CNJO.
  • Trips to improve qualifications with the possibility of co-financing.
  • Self-education of teachers.
  • Peer observation: voluntary, conducted according to accepted procedures.
  • Contacts and cooperation of the CNJO management with internal stakeholders.
  • Constant cooperation with the USNJO coordinator.
  • Cooperation of management with language team leaders in the area of hybrid courses.
  • Cooperation with CKC UW in the administration of e-learning courses.
3. Motivating teachers

Tools:

  • Employment of teachers in a higher position through an internal promotion procedure.
  • Entrusting teachers with responsible organizational functions.
  • Awarding UW Rector’s prizes for didactic and organizational achievements.
  • Granting temporary task allowances.
  • Co-financing employees’ participation in development activities.
  • Presentation by teachers of relations and reflections from training trips.
  • Enriching library resources with the latest glottodidactic publications.
  • Modernization of classrooms by equipping them with modern teaching aids.
4. Verification of learning outcomes and language proficiency

Tools:

  • Conducting current and semester evaluation of the learning outcomes of students.
  • Participation of CNJO teachers in UW certification exams as examiners, coordinators, and test authors.
  • Confirmation of language proficiency for scholarship purposes (including e-Portfolio).
  • Verification of the language proficiency of UW doctoral candidates.
5. Motivating students

Tools:

  • Application of common, binding rules and criteria for passing.
  • Class observations.
  • Enriching the offer with new languages, profiles, and teaching forms.
  • Conducting individual consultations during office hours.
  • Use of various and modern teaching techniques.
  • Promoting languages and culture (projects, competitions, movie screenings).
  • Participation in Open Days and Adaptation Days at UW.
6. Classroom equipment and library
  • Equipping rooms with teaching aids and multimedia equipment.
  • Enriching the library’s resources with magazines and new books.
7. Updating the didactic offer
  • Analysis of student demand and faculty needs.
  • Cooperation with the Office for Persons with Disabilities to provide alternative forms of language education.
  • Developing and updating course descriptions in USOSweb.
  • Updating the offer of intensive winter and summer courses.
8. Internal documentation
  • Regular internal audit of documentation (reports, protocols).
  • Developing and publishing rules and procedures for language education.
9. Promotion of CNJO activities
  • Participation in Open Days and Adaptation Days.
  • Participation in methodological conferences.
  • Developing tests for the UW certification exam.
  • Organizing and conducting certification exams.
  • Running a bilingual CNJO website.
  • Presence in social media.
  • Participation in examination committees for doctoral candidates.
  • Organizing courses for UW administration employees.
  • Cooperation with faculties for second-cycle students.
  • Conducting intensive courses and Foundation Year courses.
  • Conducting professional development courses (Erasmus+, Summer Academy).
  • Conducting the Central Language Exam for studies in English.
  • Spreading glottodidactic knowledge (Newsletter, podcast).
  • Conducting courses at the Open University.
  • Contacts with faculty authorities.

Summary

The internal quality assurance system of CNJO is consistent with the Education Quality Assurance System of the University of Warsaw. It is based on actions aimed at implementing the mission, strategy, and concept of education at CNJO.

The implementation, proper functioning, monitoring, and introduction of modifications to the internal quality assurance system of CNJO are intended to serve the building of a quality culture based on improvement, responsibility, consistency of actions, and joint decision-making.